Privacy Policy

1. Introduction

Carts on 12 ("we," "us," or "our") operates the website located at cartson12.com and communicates with customers via phone, email, and SMS text messaging. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through any channel.

By using our website or providing your contact information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your information.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and mailing address when you contact us, request a quote, or subscribe to our email list.
• Communication records — records of phone calls, emails, and SMS messages exchanged with our team.
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via cookies and analytics tools.
• Device information — browser type, operating system, IP address, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, quote requests, and customer service needs.
• Send transactional communications related to your purchase, rental, or service appointment.
• Send promotional emails and SMS messages about new inventory, special offers, and dealership news — only with your consent.
• Improve our website, products, and services.
• Comply with legal obligations.

4. SMS / Text Messaging

Carts on 12 may send SMS text messages to customers who have provided their mobile phone number and given express written consent to receive text communications. Message types include appointment reminders, service updates, inventory alerts, and promotional offers.

• Express Consent Required: By providing your mobile phone number and checking the consent box on any of our forms, you expressly consent to receive recurring autodialed marketing and informational text messages from Carts on 12. Consent is not a condition of purchase.
• Opt-In Method: You may opt in to receive SMS messages by submitting an online form on our website where you provide your phone number and check the SMS consent checkbox.
• Message Frequency: Message frequency may vary depending on your interaction with us.
• Message & Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details. These fees may vary if the message is sent domestically or internationally.
• Opt-Out: You may cancel SMS messages at any time by replying STOP to any text message. After we receive your STOP message, we will send a confirmation SMS and you will no longer receive messages from us. To re-subscribe, simply opt in again as you did the first time.
• Help: Reply HELP for assistance, or contact us directly at [email protected] or (269) 469-1530.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.

For full SMS program terms, please see our Terms of Service.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted vendors who assist us in operating our website, processing payments, or communicating with customers (e.g., email and SMS platforms), bound by confidentiality agreements.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Mobile Messaging Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Carts on 12
• 19429 U.S. Hwy 12, New Buffalo, MI 49117
• Email: [email protected]
• Phone: (269) 469-1530